Tradebox support is available on all working days within working hours. If you need to get in touch with us, please click on the CONTACT TRADEBOX button in the top right hand corner of the software.
If you are not a Tradebox user, you can contact the helpdesk by creating a ticket. Tickets are dealt with on a priority basis depending upon the severity of the issue.
Submitting the initial enquiry via the online ticket system provides all stakeholders transparency, accountability and an audit trail of all interactions.
At the initial online ticket stage, we ask users to work with the Tradebox support team by:
- Describing the issue they are encountering in as much detail as possible.
- Answering any subsequent questions from our support team.
- Sharing any application logs/screen shots we may request.
This allows us to diagnose and prioritise the issue the user is encountering. In the majority of support cases, we can provide a resolution at this point. If the issue cannot be resolved at this stage, then the support team can escalate the issue which may require a more direct involvement.
If you encounter a support issue, we highly recommend looking at the most recent entries in the Issues Log in the Tradebox software. This will often identify the problem the software is encountering and provide an explanation to address it.
You will find lots of useful articles that cover most areas of using Tradebox, including installation, configuration and common issues within the online Help Centre.
The following article may also be of use:
Creating a ticket and corresponding with the Tradebox helpdesk
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