Adjustment - Adjusting Orders with Discrepancies on CSV orders

If you have CSV File import channel in Tradebox then you may occasionally see an adjustment line appear on one of your orders. This occurs when Tradebox has found a discrepancy between the total that it has calculated based on the item lines and carriage values it's been given, and the order total stated in your CSV file. This can occur for a couple of different reasons.

A CSV integration will only give you an adjustment line where the Order Total field is mapped, and where the value in that field does not match what Tradebox has calculated based on the individual order lines. 

Where the order total is greater than the sum of the elements passed in the file, Tradebox will assign the difference to an adjustment line.

Where the order total is less than the sum of the elements passed in the file, Tradebox will assign the difference as a discount line.

This will ensure that the order is created with the same order total as provided by your website. Where you're using stock control, this will show as a product with a SKU of ADJUST. The first time this appears, the order will go into query and you'll need to map it just as you would any other product.