Steph Kirkup
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Query Orders - Tax Rate Could Not Be Found in Xero
One reason that an order may end up in query is if the tax rate cannot be found in Xero. This usually happens if the tax code has not been mapped correctly, or you start using a new tax rate. This ...
Working with Large Sage Datasets and Tradebox One
Introduction - Potential Problems Big datasets have to work harder; that’s a fairly universal rule of working with data. If you’re pushing the boundaries beyond what your software/infrastructure wa...
Individual vs. Generic Sage Customers in Tradebox One
When connecting Tradebox One with Sage 50 Accounts, you’ll have a choice to make regarding how to treat customer accounts within Sage. Tradebox will always download customer information such as nam...
Magento 1 Connection Errors
The below guidance refers to an API connection to a Magento v1 store. When setting up a new Magento channel in Tradebox One or using an existing channel, you may receive a connection error from M...
Importing Product Records from Sage 50
If you are running stock control from either Tradebox or your accounts package, Tradebox requires your product records to be set up within its own product list. If you're using Sage stock control, ...
Orders Not Posting to Sage
The 4 most common reasons orders in Tradebox are not posted to Sage 50 are: TBSERVICE or TBUSER already logged into Sage 50. Tradebox is not currently connected to a Sage 50 Company The order in Tr...
Unable to Run a Process in Sage because TBUSER or TBSERVICE is logged in
What to do if you can't run a process in Sage because TBSERVICE or TBUSER is logged in Some processes in Sage require all other users to be logged out. The best practice is to make sure Tradebox is...
Cannot Connect to Sage as the Supplied Logon Name is in Use
Occasionally, you may see a message in Tradebox that indicates your Sage logon name is already in use. Depending on what processes you're doing in Tradebox, it may display in your Issues log like t...