Steph Kirkup
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Query Orders - Held for Validation of the Customer Account in Sage
If you are creating individual customer accounts in Sage, you might have set Tradebox up to use the Manually Match/Create Sage Customer option. This is found in the Sage 50 > Customers section of e...
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Query Orders - A bank account for the payment method could not be found in Sage
One reason that an order might end up in a status of query is that there's a payment mapping issue. This occurs when you have Tradebox set up to post receipts to Sage, and it encounters a new payme...
Query Orders - Product Record Could Not Be Found in Sage
One reason that orders may end up with a status of query is if the marketplace and Tradebox SKU does not find a match in Sage. This problem will present the below message inside the order itself: ...
Query Orders: Insufficient stock of component [SKU] for BOM Transfer
If you have Tradebox set to process transfers for your bill of materials (BOM) products in Sage, you may see orders go into query with the following message: This will occur if you have the Proce...
Query Orders - Product Record Could Not Be Found in Xero
One reason that orders may end up with a status of query is if the marketplace and Tradebox SKU does not find a match in Xero. This problem will present the below message inside the order itself: ...
Query Orders - A Bank Account for the Payment Method could not be found in Xero
One reason that an order might end up in a status of query is that there's a payment mapping issue. This occurs when you have Tradebox set up to post payments to Xero, and it encounters a new payme...
Query Orders - Customer Account Could Not Be Found in Xero
One reason that orders may end up in query is if the customer account could not be found in Xero. The error will present itself within the order like so: You'll also see these alerts appear in t...
Query Orders - Tax Rate Could Not Be Found in Xero
One reason that an order may end up in query is if the tax rate cannot be found in Xero. This usually happens if the tax code has not been mapped correctly, or you start using a new tax rate. This ...
Magento 1 Connection Errors
The below guidance refers to an API connection to a Magento v1 store. When setting up a new Magento channel in Tradebox One or using an existing channel, you may receive a connection error from M...