Stephen Bales
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Sage 50 Accounts Compatibility with Tradebox
The following table shows the versions of Sage 50 Accounts that are compatible with Tradebox. The latest version of Tradebox is currently backward compatible to Sage 50 Version 26. Sage 50 ...
EKM Orders not downloading into Tradebox
Please use the following checklist to resolve missing EKM orders from Tradebox. This checklist is specifically for EKM orders that have not downloaded into Tradebox. 1. Clear any filters on the Ord...
Check the Sage Data Objects (SDO) Compatibility
If you have recently upgraded Sage 50 Accounts and orders are not posting to Sage or new products in Sage are not importing into Tradebox, check out the ISSUES log. You may see an error that looks ...
Orders not posting to Sage 50 Accounts Checklist
Please use the following checklist to resolve orders that exist in Tradebox but will not post to Sage 50 Accounts. 1. Check the ISSUES log for any entries that relate to the orders not posting to S...
Checking the connection to Sage 50 Accounts
If you have upgraded Sage 50 Accounts or made changes to the Sage data path, you may need to repoint Tradebox at the Sage data. This can be done as follows: In Tradebox go to the Channels screen. D...
WooCommerce Orders not downloading into Tradebox
Please use the following checklist to resolve missing WooCommerce orders from Tradebox. This checklist is specifically for WooCommerce orders that have not downloaded into Tradebox. 1. Clear any fi...
Amazon Orders not downloading into Tradebox
Please use the following checklist to resolve missing Amazon orders from Tradebox. This checklist is specifically for Amazon orders that have not downloaded into Tradebox. 1. Are there any recent ...
Shopify Orders not downloading into Tradebox
Please use the following checklist to resolve missing Shopify orders from Tradebox. This checklist is specifically for Shopify orders that have not downloaded into Tradebox. 1. Clear any filters on...
User Interface settings for Orders List
The Orders List can be configured to show a default view of orders based on:Which order statuses are presented in the grid (All, Paid, Despatched, Not posted to accounts etc,)How far back in time y...
UNC Path vs Mapped Drive
A UNC (Universal Naming Convention) path is the direct network address of a shared resource, while a mapped drive is a local drive letter assigned to that same network resource for user convenience...