Stephen Bales
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Tradebox One - the next generation
For some time now Tradebox have been working on the next generation of our desktop software, building on the lessons of the last 10 years. The next generation of this software isn't an upgrade to t...
Tradebox Support
Tradebox support is available via ticket only on all working days within working hours. If you need to get in touch with us, please click on the CONTACT TRADEBOX button in the top right hand corner...
Auto matching buyers to existing customer accounts in Sage 50
Auto matching allows you to automatically allocate each buyer on an order to:An existing customer record in Sage 50, ORCreate a new customer record in Sage 50.Each time Tradebox downloads a new ord...
The selected sales channel is currently being processed by the Tradebox Service and cannot be amended
When the Tradebox Service is engaged with a specific channel, a tick will appear in the very last column of the Sales Channel List to indicate that the Service is engaged with this channel. This m...
Shopify Order Sources
The most common reason for Shopify Orders not downloading is because the Location of the order has not been set to download. To check the Location has been selected, go into the Shopify Channel in ...
Paid Installation/Upgrade
Tradebox offer paid installation or upgrade service for existing customers to upgrade their existing installation of Tradebox or relocate Tradebox onto a new PC. This service does NOT include netwo...
Retail Orders V Trade Orders
When it comes to accounting for your online sales, you will often want to account for your retail orders differently from how you account for your Trade orders. Your existing Trade customers will m...
Removal of Sage Instant Accounts Pricing
With effect from 22nd April 2016, Tradebox will no longer be providing a discounted subscription plan for Sage Instant Accounts users. Existing customers, subscribed to an Instant Accounts plan, wi...
Tradebox Support Ethos
Tradebox support is FREE. It is NOT part of the cost of the Tradebox licence. Rather it is a complimentary service that we offer free of charge to all users of the software. The Tradebox helpdesk...
Manually matching buyers to existing customer accounts in Sage 50
Manual matching allows you to manually allocate each buyer on an order to:An existing customer record in Sage 50, orCreate a new customer record in Sage 50.Where it is not possible to split Trade a...